Get Help from the Temporal Team
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This page is part of the Temporal Knowledge Hub.
Temporal Cloud support model
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Specify your support tier so developers understand the SLAs available to them.
At ABC Financial, we have Enterprise support for Temporal Cloud. With Enterprise support, Temporal offers the following response time targets for support tickets:
| P0 | P1 | P2 | P3 | |
|---|---|---|---|---|
| Definition | Production impacted - Temporal Cloud service is unavailable or degraded with a significant impact. | Production issue - An issue related to production workloads running on the Temporal Cloud service, or a significant project, is blocked. | General issues - General Temporal Cloud service or other issues where there is no production impact or a workaround exists to mitigate the impact. | General guidance - Questions or an issue with the Temporal Cloud service that is not impacting system availability or functionality. |
| Response time target | 30 minutes (24×7) | 1 hour | 4 hours | 1 day |
How to submit a support ticket
- Go to support.temporal.io.
- If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods).
- You will be presented with a screen where you can view open and closed tickets for your Temporal account, as well as submit a new ticket.
Temporal account team
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List your Temporal contacts so developers know who to escalate to. Request a Calendly link from your Temporal team.
- Temporal Account Executive: Person
- Temporal Solution Architect: Person
- Temporal Dedicated Support Engineer: Person